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RLA SmartBrief: Digitization strategies for returns management can improve profitability and productivity, as well as reduce surplus inventory and speed up processing, writes Vijay Natarajan, vice president of solutions at MPO. "If reverse flows are not approached with the same technical proficiency, speed, and accuracy as outbound flows, businesses cannot expect to maintain that same level of excellence throughout an equally significant area of the customer journey," he writes.
Full Story: https://www.retaildive.com/news/delays-surcharges-and-returns-holiday-shipping-headaches-have-just-begun/588487/