Consumers could return $66.7B in holiday merchandise this year
January 17, 2022
Supply Chain Dive, December 29, 2021: Though returns have a high cost for retailers' bottom lines and the environment, this year's supply chain disruptions could make returns even more expensive. Per a survey from the Reverse Logistics Association, over half of respondents expect product return costs to rise, and 65% expect the volume of returns to increase, though nearly a third said their returns will remain the same. Parcel deliveries are already becoming costlier. In August, FedEx announced more surcharges for packages that will continue into early 2022.