RL Industry Research

Take advantage of our products to learn more about the Reverse Logistics Industry!  Prices reflect discounts based on membership level.

Showing 1 - 20 of 48 items.

FEATURED
CTL State of Supply Chain Sustainability | White Papers & ReportsDetails
MEMBER BENEFIT

The "State of Supply Chain Sustainability 2023" report highlights resilience in sustainability commitments across supply chains. However, it uncovers challenges in global adoption of net-zero goals, particularly with Scope 3 emissions and the disparity in net-zero commitment between wealthier and lower-income regions. This underscores the need for collaborative efforts and standardized measurements to advance supply chain sustainability globally.


FEATURED
2023 Customer Returns Report | ReportsDetails
MEMBER BENEFIT

The 2023 NRF Consumer Returns Report highlights the significant impact of returns and fraud on the retail industry. In 2023, merchandise returns reached $743 billion, accounting for 14.5% of total sales, with fraud and abuse constituting 13.7% of these returns and $101 billion in losses. The report sheds light on evolving consumer behaviors, such as bracketing and wardrobing. The NRF advocates for the retail sector and emphasizes the need for strategic adjustments to counteract fraud and sustain profitability.


FEATURED
Mastering the Art of Complex Returns Management | White Papers & ReportsDetails
MEMBER BENEFIT

This whitepaper explores the importance of optimizing the e-commerce returns process to satisfy and retain customers. It highlights the challenges retailers face in creating efficient returns management systems, such as technology integration and meeting the demands of a flexible customer-centric approach. It recommends leveraging technology to provide customers with a smooth front-end experience while providing an efficient process for internal back-end operations.


FEATURED
Returns Insights and 2024 Forecast Report | ReportsDetails
MEMBER BENEFIT

This report reveals that retail returns hit $743 billion in 2023. Retailers are responding to the escalating costs by shifting strategies to be less consumer-centric, focusing instead on 1) reducing returns costs and 2) improving recovery rates through technology and third-party partnerships. goTRG predicts that managing returns will become increasingly crucial for improving customer satisfaction and operations.


FEATURED
Going Circular | FeaturedDetails
MEMBER BENEFIT

Non RLA Member can purchase the book using this Shopify link.

Going Circular: The Evolution of Reverse Logistics into a Competitive Weapon
Explore the transformative power of reverse logistics in 'Going Circular: The Evolution of Reverse Logistics into a Competitive Weapon' by Rich Bulger.
This book explores concept of how reverse logistics is transforming from being a “necessary evil” into a dynamic driver of profitable growth and sustainability. In Going Circular: The Evolution of Reverse Logistics into a Competitive Weapon, Rich Bulger redefines reverse logistics and presents it as a crucial component for boosting revenue, enhancing customer experience, and supporting the circular economy. Comprising seven chapters and three “reUse” case studies, Going Circular is a must-read for professionals that are looking to integrate reverse logistics into their evolving business strategies. By using this insightful guide to integrate reverse logistics into sales, marketing, and customer retention, Going Circular will help businesses on their path to both sustainable transformation and increased profitability.


FEATURED
Tackling the Returns Problem | RecordingDetails
MEMBER BENEFIT

Industry and Ecological Crisis - The Nightmare Beyond All Nightmares!

This is a 21minutes Video


FEATURED
Returns Report: 2023 Holiday Predictions | White Papers & ReportsDetails
MEMBER BENEFIT

As the holiday season approaches, understanding the dynamics of retail returns becomes crucial for both retailers and consumers. This report delves into the latest trends, challenges, and strategies that major retailers are adopting, based on the goTRG 2023 Holiday Survey. The holiday season, characterized by increased shopping and gifting, often sees a surge in returns, making it a critical period for retailers. By analyzing these trends, retailers can better prepare for the influx and ensure customer satisfaction.


FEATURED
Customer Returns in the Retail Industry 2022 | White Papers & ReportsDetails
MEMBER BENEFIT

A report by NRF & APPRISS Retail

■ Retail sales are on track to increase between 6% and 8% year-overyear. Non-store and online sales year-over-year, which are included in the total figure, are expected to grow between 11% and 13%.
■ As retail sales have continued to grow, return rates and return fraud rates have remained essentially flat year-over-year: 16.5% in 2022 compared with 16.6% in 2021.
■ For the first time since 2019, when online data was captured as part of this survey, online return rates are in line with overall return rates and have dropped by 21%.
■ Holiday return rates are also essentially flat year-over-year at 17.9%, but holiday return fraud decreased slightly from 10.8% to 10.1%.
■ Of the nearly 44% of respondents planning to hire to handle returns during the holidays, more than 70% intend to add staff to stores.
■ Responsibility for returns has shifted from ecommerce to supply chain in scenarios where one department is responsible for both in-store and online returns and when in-store and online returns are handled separately.
■ Buy online, return in-store (BORIS) return fraud is expected to be 48% higher than fraud in returns to non-store locations, potentially spotlighting an area to further streamline data and process protocols when multichannel return processes are present.


FEATURED
Recovery and Efficiency-Are retailers positioned for reverse logistics success? | Industry Research DocumentsDetails
MEMBER BENEFIT

This new benchmarking study, which was independently conducted among 100+ retail reverse logistics and supply chain leaders, explores industry best practices for increasing recovery, improving transportation and storage/warehouse efficiency, and obtaining better data and analytics.


FEATURED
What Retailers Really Want | White Papers & ReportsDetails
MEMBER BENEFIT

In an analysis by goTRG based on a recent survey, GoTRG finds that retailers are looking for collaborators who understand their challenges, anticipate their needs, and offer tailored solutions that are balanced between touch and technology. The solution also needs to optimize the process to ensure maximum financial recovery and minimal waste according to Sender Shamiss, President/CEO of goTRG.


FEATURED
Solving Returns with Automation: The Goldilocks Dilemma | White Papers & ReportsDetails
MEMBER BENEFIT

While automation helps improve efficiency and reduce the cost of processing returns, the Goldilocks Dilemma comes into play. Too much automation, you lose. Too little automation, you also lose. How do you get the automation “just right”? This article outlines a two very different operational profiles and sample layouts used for returns automation that were “just right” for these retailers.


FEATURED
7 Characteristics to Consider for Automation in Reverse Logistics | White Papers & ReportsDetails
MEMBER BENEFIT

Returns are no longer that small cost center located in the back of the distribution center. The rise in e-commerce is forcing all retailers to re-examine and adjust their plans to deal with returns and many are looking to automation to help. This article outlines the 7 operational considerations retailers need to review when looking for an automated solution. Unless, of course, you have a crystal ball.


FEATURED
The Returns Hangover | White Papers & ReportsDetails
MEMBER BENEFIT

 MySize, a sizing technology company, found that 50% of consumers return apparel and footwear bought online because of sizing issues. In its latest white paper, The Returns Hangover, additional findings from their survey are included as well as opportunities for online retailers to satisfy various concerns through AI-driven measurement technology including reducing returns.


FEATURED
Video Presentation - Amazon’s Plan To Fix Its Multi-Billion Dollar Returns Problem | FeaturedDetails
MEMBER BENEFIT

Katie Schoolov, Senior Producer at CNBC has been reporting on the nasty, wasteful problem of returns as the numbers continue to break records: $761 billion in returns last year (more than the entire spend on national defense) and 5.8 million pounds of landfill waste. She was finally able to get this exclusive interview with Amazon's head of North American returns, Cherris Armour, in her first ever public interview. Watch to hear all the ways Amazon is working to solve the problem by reselling, donating and liquidating returns.


FEATURED
White Paper: Returns Index Survey Results for Q4-2021 & Q1-2022 | White Papers & ReportsDetails
MEMBER BENEFIT

Returns Index Survey Results: Insights for Q4 2021 Present Situation and Q1 2022 Expectations – Rise in Costs Outpaces Volumes


FEATURED
Returns Management Index – Survey Results | White Papers & ReportsDetails
MEMBER BENEFIT

White Paper: Returns Management Index – Survey Results

Insights for Q3 2021 Present Situation and Q4 2021 Expectations


FEATURED
Returns Savings Calculator | FeaturedDetails
MEMBER BENEFIT



FEATURED
Reverse Logistics In the Age of COVID-19- Webinar Presentation | PresentationsDetails
MEMBER BENEFIT

Members of the RLA Advisory board discuss discuss the struggles and issues in the reverse logistics industry resulting from this pandemic of the Covid-19 Coronavirus.  Trish Boehm Director of Operations The Home Depot, Sean Magann Global VP of Sales and Marketing Sims Recycling Solutions, Julie Ryan Sr. Manager NA Returns & Remarketing HP, Inc., and Tevon Taylor Managing Director Technology Sales FedEx Supply Chain  share best practices these global companies have executed during the pandemic of COVID-19.


FEATURED
When Does Returns Management Begin? | White Papers & ReportsDetails
MEMBER BENEFIT



FEATURED
Big and Bulky Returns | RecordingDetails
MEMBER BENEFIT

Big and Bulky Returns:- Transform Unavoidable Costs into Potential Revenue

This is a 39 minutes Video