RLA News & Views

Zara Now Charges for Some Returns. Will Other Retailers Follow?

June 17, 2022

SupplyChainDive Reverse Logistics Stories Supported by Inmar Intelligence

Customers can now buy nearly everything online and get it delivered within days.

The newly reality of e-commerce, though, has come with a big side effect: retailers now frequently face a costly deluge of returns. To manage these, companies have had to establish new business models for reverse logistics. Zara, for example, has priced in the cost of shipping and restocking returns for items returned outside their stores.

“I applaud them. Somebody had to do this.”

-Tony Sciarrotta Executive Director, The Reverse Logistics Association

Read the article, along with several others on the topic of reverse location here (contact info is required):