RLA Podcasts

Live commentary from the most interesting people in the reverse logistics industry.

Obsessing Over the Frontline Customer Experience featuring Michael Prince from Walmart

Supply Chain Now

October 12, 2022

Creating a world-class consumer experience is no easy feat. For one thing, each customer wants something a little different. But making sure that the intent of a new program or a corporate collaboration delivers the intended value requires that everyone on the team keep every customer in mind.

Michael Prince is the Vice President of Returns and Quality with Walmart, where he has worked since 2020. Prior to that, he has experience at Amazon and the Environmental Protection Agency (EPA).

In this episode, part of the Reverse Logistics Series on Supply Chain Now, Scott Luton is joined by special co-host Tony Sciarrotta, Executive Director of The Reverse Logistics Association, to talk to Michael about the latest programs and developments at Walmart.

  • The introduction of the Walmart Restored program, which gives products another chance at a useful life while creating customer value
  • The ongoing challenge of ensuring packaging is both efficient and effective
  • The many sources of innovation and inspiration that help Walmart make better use of their team members, energy, and resources

Watch or Listen to the full podcast here: https://supplychainnow.com/obsessing-frontline-customer-experience-walmart-1003/