Edition 131

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Customer Loyalty & Experience through RL Retail/Fraud/Counterfeit Returns/Last Mile

June 18, 2024

Articles

The ‘Other’ Customer – Improving Customer Experience and Increasing Loyalty for Buyers of Retail Returns

By Dan Main, Bidpath Inc

Reverse Logistics Can Play a Frontline Role to Help Reverse Climate Change

By Sheldon Miller, stocs

Sustainable Horizons: Charting a Circular Economy for Consumer Electronics in the Middle East

By Ammar Aboulnasr, Basatne International

Mastering Reverse Logistics: The Critical Role of Dispositioning Strategy for Retailers

By Robyn Kahn Federman, Liquidity Services

Escalation in Retail Return Fraud Underscores Urgency for Innovative Mitigation Strategies

By Sender Shamiss, ReturnPro

Innovative Safeguards for Securing Transactions: How Mobile Retailers Tackle Counterfeit Mobile Device Returns

By Stephen Manning, FutureDial Inc

The Ecology of Generative AI

By Ralph Sijl, Tallgrass

Circular Solutions: Preserving Paradise — Sustainable Practices in E-commerce Returns

By John O'Brien, Ship Cycle

Columns

Lying about Repairability Is Now Illegal Across the EU

By Elizabeth Chamberlain and Jack Monahan, iFixit

Features

Welcome RLA's Newest Members!

Reverse Logistics Association

Message from the Publisher

By Tony Sciarrotta, Reverse Logistics Association