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August 26, 2022
With the advent of direct to consumer sales, not only is the forward supply chain coming under pressure, but more and more purchases are being returned, impacting the reverse supply chain.
"So there's lots of actually different departments that are interested in returns and what it can do for them. And we try and get that message across when we're speaking to you know just the e-commerce team we're like, well, you need to include your customer service team, your warehouse team, your supply chain team, because they're all gonna have a say in this as well and the solution will touch each department."
Listen to Des Frawley of ReverseLogix on The Digital Supply Chain podcast: