In This Issue

• Improving Consumer Experience and Maximizing Returns Profitability
• Can Online Returns Boost Your Profitability This Holiday Season?
• Improving Customer Loyalty and Experience through Reverse Logistics
• The Business Case for Making Your Supply Chain Sustainable
• Retail Return Policies Command Significant Influence Over Consumer Purchasing Decisions, Study Finds
• Message from the Editor
• View from Academia — E-commerce returns, policy changes, and gender (in) differences
• Right to Repair
• What’s Up RLA
• Edition Home