The RLA defines reverse logistics as, "all activity associated with a product/service after the point of sale."
September 27, 2021 –September 30, 2021
Registration Open- Join the RLA for our annual Las Vegas Conference and Expo -In Person September 28-30, 2021 with pre-events starting the evening of September 27 through the morning of September 28.
RLA’s 2021 Las Vegas Conference and Expo is designed to bring RL professionals together for 3 days of powerful keynote speakers, content-driven panel discussions, and an ample amount of networking opportunities. Be sure to check out the pre-event activities too, Top Golf (open to all attendees), Academic Roundtable (open to all attendees), OEM & Retailer Roundtable (open to OEM and Retailer attendees only), Women's VIP Luncheon (open to women attendees only).
Venue Event Schedule
Monday, September 27
SVP, Global Service PartsDell Technologies
Returns and Remarketing
Executive Director & Publisher RL Magazine
Director Reverse Logistic Association
Help raise money for a great cause while having a fun night networking with industry colleagues at Top Golf.
Tuesday, September 28
Managing DirectorGeorgia Institute of Technology
University of Nevada
Senior Manager, Amazon RenewedAmazon
VP, Reverse Supply ChainBest Buy
Sims Lifecycle Services
Executive Director & Publisher RL MagazineReverse Logistics Association
Chair person SIMS
Global VP of Sales and MarketingSims Lifecycle Services
Sponsored by SIMS
VP & General Manager, RetailLiquidity Services, Inc.
Capturing value of returned goods—a keystone of the circular economy.
Professor and Department HeadUniversity of Tennessee
The COVID-19 pandemic has caused a dramatic acceleration of the trend toward online sales, along with a corresponding acceleration of product returns. As a result, the reverse logistics function for processing returns has become an even more crucial element of retail operating strategies. Recent studies have shown that the vast majority of customers are less likely to shop again with a retailer after a poor returns experience, while those who are pleased with the experience tend to make even more future purchases. One key driver of satisfaction with the returns encounter is the speed with which a customer loyalty, as mesured by future purchasing behavior.
RLA Industry Awards and RLA Update on new Reverse Logistics Buyers Guide
Wednesday, September 29
VP, Corporate Social Responsibility & SustainabilityNational Retail Federation
Chief MerchantChannel Control Merchants, LLC
VP Supply Chain SolutionsInmar
Sponsored by OnProcess Technology
Case Study - Dell Technologies
Join the RLA Board Companies and interact directly with the industry’s brightest minds and continue the dialogue while sipping champagne!
Thursday, September 30
VP of Sales and PartnershipsServiceCentral
VP Strategic Industry Programs
Case Study -
Grand Prize- Must be present to win
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The Mirage Las Vegas
The Mirage Las Vegas ?
3400 South Las Vegas BlvdLAS VEGAS, NV 89109United States