RL Industry Research

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Showing 1 - 20 of 21 items.

FEATURED
When Does Returns Management Begin? | White Papers & ReportsDetails
FREE



State of Retail Returns 2018: Insights on the Returns Industry a Returns Report by Optoro - 2018 | White Papers & ReportsDetails
FREE
State of Retail Returns 2018: Insights on the Returns Industry a Returns Report by Optoro - 2018

WHITE PAPER: Returns Optimization Platforms by Optoro | White Papers & ReportsDetails
FREE
Returns Optimization Platforms: The Solution Retailers need to Improve Returns Processing White Paper 2018 Optoro

WHITE PAPER: WHAT IS THE CURRENT STATE OF REVERSE LOGISTICS SOFTWARE? by IFS | White Papers & ReportsDetails
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WHITE PAPER: State of Reverse Logistics Software- by IFS -2018

WHITE PAPER: The Top 5 Characteristics of Successful Repair Depot Operations for Product-Based Service Businesses - by IFS | White Papers & ReportsDetails
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The Top 5 Characteristics of Successful Repair Depot Operations for Product-Based Service Businesses - by Tom Devroy, Senior Product Evangelist, Service Management, IFS

WHITE PAPER: 4 Reverse Logistics Software Challenges your Software must deal with - by IFS | White Papers & ReportsDetails
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4 Reverse Logistics Software Challenges your Software must deal with- by Tom Devroy, Senior Product Evangelist, IFS

Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service - by the USPS Office of Inspector General | White Papers & ReportsDetails
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Riding the Returns Wave: Reverse Logistics and the U.S. Postal Service - by the USPS Office of Inspector General-2018

The Retailer’s Atlas for Omnichannel Returns | White Papers & ReportsDetails
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The Retailer’s Atlas for Omnichannel Returns: A strategic roadmap for navigating reverse logistics in the new retail reality.

The Six Hidden Costs of Reverse Logistics - Re-released | White Papers & ReportsDetails
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Companies make money selling things, not taking them back. But companies automating the reverse logistics process have discovered a nontraditional but relatively easy way to move dollars to the bottom line. (4 pages)

Authors: Lee Norman and Warren Sumner, ClearOrbit

Managing in Reverse: The Strategic Importance of Reverse Logistics - Re-released | White Papers & ReportsDetails
FREE
There are some unmistakable truths about top corporate execs. CEOs and EVPs love to walk the aisles of their stores, which are shiny and freshly waxed in anticipation of their "surprise" visit. Yet, on such field trips, they rarely see the stock rooms, and they are often hustled past the return counter. Likewise, they ride around the distribution center, seeing "neatness" on parade - rack after rack of new merchandise. But they are not afforded the same "royal treatment" when they tour their firm's return processing area. (3 pages)

Author: David C. Wyld, Southeastern Louisiana University

Maximizing Performance at Your Reverse Logistics Operations - Re-released | White Papers & ReportsDetails
FREE
How do you monitor the pulse of your Reverse Logistics operations? How do you monitor your Returns processing activity? What measurements do you use to benchmark and improve your performance?

Successful Reverse Logistics performance requires more than a few month end reports. In this article we look at ways to maximize your Reverse Logistics performance. (3 pages)

Author: Paul Rupnow, ReverseLogisticsProfessional.com

Benchmark Analysis & Evaluation of Repair Depot Operations - Re-release | White Papers & ReportsDetails
$39
The following is an excerpt from "Benchmark Analysis & Evaluation of Repair Depot Operations," a research document by D. F. Blumberg Associates, Inc. This document contains benchmark information about Repair Depot operations and cost elements. (9 pages)

Author: Michael Blumberg, D. F. Blumberg Associates

Why Mattel's Reverse Logistics Team Gets All the Resources They Need - Re-release | White Papers & ReportsDetails
$49
While the Reverse Logistics teams at most companies are resource strapped and operating on shoestring budgets, Nancy Maclean's team at Mattel gets all the resources she needs. Maclean and her team have developed a very effective program to monitor, manage and prevent Returned Goods. Their work has resulted in a reduction in Mattel's cost of defective returns by over 50% over the last 5 years. For a large company like Mattel, with brands like Barbie, American Girl, Hot Wheels and Fisher Price, any reduction in product return costs can add up to a significant impact in profitability. (3 pages)

Author: Paul Rupnow, Reverse Logistics Professional Report

Six Reverse Logistics Tips for Better Replacement Management - Re-released | White Papers & ReportsDetails
$49
When a customer is on the phone with a warranty issue that requires a replacement product, they are looking to be satisfied immediately. Often however, this is a difficult challenge due to the high cost, limited resources and low inventory levels allocated to manage your replacements. (3 pages)

Author: Paul Rupnow, Director, Reverse Logistics Systems, Andlor Logistics Systems, Inc.

Beyond Reverse Logistics, Web-Based Collaborative Reverse Logistics - Re-release | White Papers & ReportsDetails
$49
by Tom Dziersk President & CEO of ClearOrbit Reverse logistics, though always a bother for any company, used to be a lot simpler. If a customer got an unwanted or damaged product, he packed it back up in its original box and sent it back to the manufacturer, which typically had all operations (manufacturer, shipping, and receiving) consolidated at one geographic location. When the product was received, credit was issued; new products sent out and old products discarded or repaired onsite.

Leveraging Technology in Reverse Logistics - Re-released | White Papers & ReportsDetails
$49
Handling product returns is tricky. Assembling technology to help you effectively manage your Reverse Logistics is even trickier.

The "Need for Speed" in Reverse Logistics - Re-released | White Papers & ReportsDetails
$49
One of the best opportunities for profit in your reverse logistics operations is available in the area of asset disposition. One of the best ways to enhance the disposition value of your refurbished goods is through speed. The "Need for Speed" should be one of your top 3 objectives in your Reverse Logistics processing operations.

Returning to Profitability - Re-released | White Papers & ReportsDetails
$49
This article by Paul Rupnow discusses profitability improvement opportunities for reverse logistics processing.

Strategic Approach to Returns - Re-released | White Papers & ReportsDetails
$49
While the manufacturer organization in the consumer goods market is heavily concerned with new product development and introduction, as well as the manufacture and production of saleable goods, the general underlying assumption is that the responsibilities for sales and support to the ultimate customer are the responsibility of the distributor/retailer. In broad terms, there are three (3) major types of retail distribution channels.

2018: The Top 5 Characteristics of Successful Repair Depot Operations for Product-Based Service Businesses - by IFS | White Papers & ReportsDetails
FREE
THE TOP 5 CHARACTERISTICS OF SUCCESSFUL REPAIR DEPOT OPERATIONS FOR PRODUCT-BASED SERVICE BUSINESSES BY TOM DEVROY, SENIOR PRODUCT EVANGELIST, SERVICE MANAGEMENT, IFS