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While automation helps improve efficiency and reduce the cost of processing returns, the Goldilocks Dilemma comes into play. Too much automation, you lose. Too little automation, you also lose. How do you get the automation “just right”? This article outlines a two very different operational profiles and sample layouts used for returns automation that were “just right” for these retailers.
Returns are no longer that small cost center located in the back of the distribution center. The rise in e-commerce is forcing all retailers to re-examine and adjust their plans to deal with returns and many are looking to automation to help. This article outlines the 7 operational considerations retailers need to review when looking for an automated solution. Unless, of course, you have a crystal ball.
MySize, a sizing technology company, found that 50% of consumers return apparel and footwear bought online because of sizing issues. In its latest white paper, The Returns Hangover, additional findings from their survey are included as well as opportunities for online retailers to satisfy various concerns through AI-driven measurement technology including reducing returns.
Returns Index Survey Results: Insights for Q4 2021 Present Situation and Q1 2022 Expectations – Rise in Costs Outpaces Volumes
White Paper: Returns Management Index – Survey Results
Insights for Q3 2021 Present Situation and Q4 2021 Expectations
A detailed literature review that discusses ways to mitigate e-commerce returns, such as virtual dressing rooms, customer reviews, and product photos. A good summary chart concerning the effectiveness of different ways to mitigate returns is also included. The report also includes an extensive reference section for further research purposes.
Even before the boom of ecommerce, product returns – and the policies and procedures retailers built around them – were ubiquitous. As ecommerce has continued to shape the retail environment, those policies have become more liberal. Indeed, market participants realize that returns are part of human behavior. An estimated 40% of consumers purchase products with the intention of returning them. The consensus within the retail industry is that the flexibility of product return policies plays a crucial role in consumers’ decisions to do business with a particular brand or retail outlet.