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When this book was originally published it was one of the first research works examining reverse logistics and it costs and practices. Now, more than 20 years later, it is still relevant and can provide managers and students with a map of how to manage their reverse logistics processes and function.
An audio/video podcast with Tony Sciarrotta, Executive Director of the Reverse Logistics Association, and Bill Baron, Co-Founder ITAD Technologies, discussing the challenges retailers and manufacturers face when dealing with client returns.