35 Years within Supply Chain Operations, of which the last 30 Years have been spent in reverse Logistics. Previous experience, responsible for running 3Com\'s EMEA Warranty/Service Repair Operations, Responsible for both Internal and 3rd party repair operational performance and Engineering support. Moved the operations from a predominantly In-House business to a total outsourced operational model.
Last 12 Years at Cisco within GMO Supply Chain Operations, started at Cisco helping to set up the non Service returns and Cost Avoidance Operations globally. Responsibilities were for the direct management of the EMEA Freight and Warehouse Operations.
After spending a couple years responsible for the EMEA Forward logistics including warehouse and transportation, I moved back 2 years ago to resume responsibility for the Reverse Logistics organisation, this time Globally.
Remit is to Grow value creation for Cisco and its Customers whilst expanding out Reverse supply chain capabilities.